PROVIDING A QUALITY AND AFFORDABLE RANGE OF MEDICAL PRODUCTS THROUGH INNOVATION, COLLABORATION AND CONTINUAL IMPROVEMENT
Medstock Pty Ltd is an Australian medical products company committed to providing quality, reliable and affordable medical products and services that meet customer, regulatory and applicable statutory requirements.
Medstock operates a Quality Management System certified to AS/NZS ISO 9001:2015 and verified to ISO 13485. The scope of our Quality Management System covers the importing, warehouse storage and national distribution of medical products supplied to customers including wound care clinics, general practices, aged care facilities, pharmacies, nursing agencies, hospitals and government facilities.
Our Quality Management System supports the achievement of our business objectives by promoting quality awareness, accountability and a culture of continual improvement throughout the organisation.
To successfully achieve this we will:
● Ensure products supplied meet applicable TGA, regulatory, legislative and customer requirements;
● Maintain an effective Quality Management System in accordance with AS/NZS ISO 9001:2015 and ISO 13485
● Establish measurable quality objectives and monitor performance to identify trends and opportunities for improvement;
● Apply a risk-based approach to our products, suppliers, processes and business activities;
● Maintain appropriate controls for the selection, evaluation and monitoring of suppliers and manufacturers;
● Ensure products are appropriately identified, stored, handled and distributed to maintain product quality and traceability;
● Maintain appropriate processes for product complaints, incidents, recalls, non-conformances and corrective actions;
● Monitor and respond to changes in relevant legislation, regulations and industry requirements;
● Provide appropriate training, education, resources and support to enable employees to perform their roles effectively;
● Encourage employees to take responsibility for quality within their areas of work and contribute to continual improvement;
● Actively seek and monitor customer feedback and use this information to improve our products, services and processes;
● Investigate quality issues and implement corrective and preventive actions where required;
● Continually review the effectiveness of our processes, products and services;
Medstock’s processes, technology, documentation and quality records support the achievement of our business and quality objectives. Performance against key objectives is monitored and reviewed by management to identify risks, trends and opportunities for improvement. The Quality Policy is communicated to all employees, made available to relevant interested parties where appropriate, and reviewed at least annually to ensure it remains relevant to Medstock’s purpose, strategic direction and operating environment.